Nimble

Context

Nimble is a supply-chain visibility product aimed at mid-market retailers and distributors. Teams had visibility gaps between their ERP, their warehouse management system, and their carriers — exceptions surfaced only when a customer complained.

Research & discovery

Ride-alongs with three ops teams showed the same pattern: operators lived inside a single dashboard screen during their shift, switching only when something broke. Their actual job wasn’t reporting, it was triage — intercepting problems before the commercial team heard about them. The product needed to be organized around exceptions, not around entities.

Approach

We rebuilt the primary surface around an exception queue. Inventory, orders, and shipments became supporting views. Every screen answered the question: “what needs my attention right now, and what’s the one action that resolves it?”

Solution

Outcome

Shipped and remains in production with the Nimble operations team. Specifics available on request.